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METRC Integration now available for Cannabis Retailers in OR, MI, CA, SD, MT, D.C.,LA, MD, MN, MS, MA, AK, ME, & NJ

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Processing Pickup Orders

Vendors can update the order status—such as “In Progress” or “Ready for Pickup”—directly in the portal, triggering automatic alerts to the customer. This feature helps ensure customers arrive at the designated time, minimizing wait times and optimizing store efficiency.

  • If you are on the Free Package, you will only have access to pickup information, and the only available payment method will be cash. Packing notifications and estimated pickup times are not provided to the end customer under the Free Package.

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  • If you've signed up for the Basic Package, you will have access to pickup and delivery information, as well as the cashless ACH payment option. To enable cashless transactions, you will need an AeroPay account.

How to View a Pickup Order

  1. Under Pending Pickup Orders from your dashboard select view/update

  2. Review the order and customer details 

The Droppz Vendor Portal streamlines the pickup order process by providing vendors with an intuitive dashboard for managing customer requests. When a customer places a pickup order through the Droppz app, the order immediately appears in the vendor portal. Review key details such as product selections, customer information, and scheduled pickup time. The system ensures real-time synchronization, allowing vendors to confirm order availability and begin preparation without delay. Automated notifications keep both vendors and customers updated, reducing miscommunication and improving order accuracy.

 

How to Confirm an Online Order and Prepare For Pickup 

  1. Under Pending Pickup Orders from your dashboard select view/update the order you want to view/update.

  2. Look for Payment Type "Cashless ACH" for online payments for Pickup.

  3. View the order and customer details screen within the Droppz Portal.

  4. Open any back end POS station to verify the inventory and select confirm order under the Order on Droppz.

  5. Build the order in the POS software as pickup and select processing order under the Order on Droppz.

  6. When finished move the Droppz order to Ready.

  7. Label pickup bag with Customer Name / Last Initial.

  8. Place order in the pickup cabinet under the pickup register/POS.  

 

How to Complete an Online Order For Pickup with the Customer 

  1. We recommend a dedicated register named Droppz for cashless pickup orders from the Droppz Platform.

  2. When the customer appears at the pickup register/station, you can pull the order up in the POS by customer name (since it was pre-built earlier).

  3. Verify the order and check ID for age verification.

  4. Once verified, complete the transaction in the POS as a cash transaction. (this sends the necessary info to metrc & keeps your inventory accurate in real time)

  5. Open the order in the Droppz vendor portal and select complete transaction. [if you had to adjust any prices or make any changes to the order for the end customer make sure you update the prices and products.] (This sends the money for the order from the end customer to the vendor)

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Once the order is confirmed, the portal guides vendors through the fulfillment process with clear step-by-step instructions. Vendors can update the order status—such as “In Progress” or “Ready for Pickup”—directly in the portal, triggering automatic alerts to the customer. This feature helps ensure customers arrive at the designated time, minimizing wait times and optimizing store efficiency. Additionally, integrated compliance tools help vendors verify customer eligibility and order legitimacy, ensuring adherence to local cannabis regulations.

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At the time of pickup, the Droppz Vendor Portal facilitates a seamless handoff by allowing staff to verify customer details and complete the transaction with minimal friction. Digital receipts and confirmation logs help maintain accurate records for compliance and reporting. If any issues arise, such as a delayed pickup or product substitution, the system enables direct communication with the customer, ensuring a smooth resolution. By centralizing order management within a user-friendly interface, the Droppz Vendor Portal enhances efficiency, compliance, and overall customer satisfaction.

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