How to Set Up Delivery on the Droppz Platform
- Droppz Devs
- 5 days ago
- 4 min read
Updated: 4 days ago
At Droppz, we’ve built our platform to make cannabis delivery simple, compliant, and customizable for licensed retailers of all sizes. Using your own drivers and getting set up for delivery is straightforward. Here’s a step-by-step guide to help you start offering delivery through Droppz.
Step 1: Apply for your delivery endorsement (if not already done).
All cannabis retailers who want to deliver need to have the delivery endorsement on their cannabis retail license.
If you would like assistance with this, please let your account consultant know.
Step 2: In your vendor portal under additional services, toggle the delivery button and save.
Step 3: In order to perform delivery, we do require registration for a merchant account through AeroPay in order to receive cashless delivery order transactions.
In your vendor portal, you will see a payment integration page with Aeropay. Click on Create a new account. An AeroPay application will pop up.
Once the required information is provided. You will receive a DocuSign for the AeroPay Merchant Terms of Service within 24 to 48 hours.
Step 4: Once you have completed signing the DocuSign, AeroPay will then provide you with your merchant key. You will use this key to return to the AeroPay page in your Droppz vendor portal and enter your merchant key, and save.
Once your AeroPay key is saved and validated, your store profile will now have the delivery option activated.
Step 5: Now that delivery has been activated, you will have access to the drivers page, where you can start adding your employees who are going to be doing deliveries via the Dropperz App (Droppz drivers app).
Provide the required driver's information for state delivery compliance.
Step 6: Configure Your Delivery Settings
Within your Droppz vendor portal, set up your:
Delivery fee – Add your delivery fee under settings, taxes, and fees.
This is your fee being added to orders that request delivery.
The default delivery radius is set at 10 miles from the store.
Hours of operation – Make sure your delivery hours are set.
This controls the delivery button on your store profile.
Delivery radius – Currently set to a 10-mile radius from the stores, the delivery option will not appear to customers farther than 10 miles.
Order minimum – Currently, we do not have a minimum set.
Coming Soon – Add flat fees and tiered fees by distance, and/or offer free delivery on qualifying orders by distance from the store.
Step 7: Train Your Team
Order building – Build the customer's delivery order like normal in your existing point of sale system. Choose the delivery order option and close the order in your POS by cash payment type (customer has already paid via Droppz portal).
Get it ready – Place the prepared delivery order with the customer's name visible and place it in the delivery order cabinet for your delivery drivers, or assign the delivery order to a driver in the store.
Complete the delivery – Once the order has been picked up by your employee in the Dropperz App, the delivery manifest will be generated. The driver will follow the in-app directions to the customer's address, along with in-app prompts to keep the delivery complaint and safe.
Complete the order – The customer will provide the driver with their ID to scan to verify the age and the customer's name for the order. Once approved, they will sign for the order and be handed the delivery order. The driver will then complete the order in the Dropperz app. Return to the order in the vendor portal and complete the order.
Dispatch & Notifications – Orders can be manually assigned to drivers or picked up by an active driver in the field.
Drivers can only assign orders when on the premises of the retail location.
This keeps our delivery time logic consistent.
Drivers just need to refresh the screen when they pull into the parking lot.
Tracking – Customers receive real-time updates and ETAs so they know exactly when to expect their order.
How is the delivery time estimated? We use 10 minutes as a default time to verify the inventory and package the order.
We combine our default package time with the customer's Google Maps traffic time to their location.
This estimate is updated in real time based on the order screen details activity.
Equipment – We do recommend a generic plug-in GPS for each driver in the field. This unit is returned to the store when the delivery shift is over. It just needs to capture travel history and remain in the vehicle at all times during deliveries.
For states that require the GPS to be in the vehicle at all times. Our app satisfies this until you walk up to the customer's door. So, we suggest this method as a compliance backup.
Step 8: Promote
Once everything is set up, your customers can:
Browse your live menu on the Droppz app.
Add products to their cart, choose delivery, and pay securely.
Track their order in real-time until it arrives at their door.
We recommend promoting your new delivery option through:
Social media posts
In-store signage
Email and text notifications to your existing customers
Why Use Droppz for Delivery?
✔️ No up-front costs
✔️ Built-in compliance tools
✔️ Flexible driver options
✔️ Cashless and secure payments
✔️ Real-time tracking and customer updates
✔️ Designed for the cannabis industry
Ready to start delivering with Droppz?
Log in to your vendor portal and set up your delivery preferences today. If you need help, our team is here to walk you through the process step by step.
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